Cyberpunk 2077 Refunds Cost CD Projekt Red Over $50 Million


According to CD Projekt Red’s recently released financial report for 2020, the developer sold 13.7 million copies of Cyberpunk 2077 and fulfilled only 30,000 refund requests. The number is seemingly low considering the game’s disastrous launch, but as it turns out it only accounts for the refunds issued through the company’s Help Me Refund program.

The campaign ran for a limited time and ended just before Christmas costing the company $2.23 million. However, it was only a small percentage of the overall costs of Cyberpunk 2077 refunds. As noted by Ars Technica, further down in the documentation CD Projekt Red does reveal that overall refunds cost the company a total of $51.2 million.

This figure covers all refunds, including digital and physical copies, as well as refunds issued through Sony and Microsoft. In December, Sony took the game down from the PlayStation Store and also offered a full refund for players who purchased a digital copy. Cyberpunk 2077 is yet to return to the PlayStation Store, despite recent patches that have fixed hundreds of bugs.

Even with this loss of $51 million the company still managed to have a record financial year, as the financial report suggests the developer’s total sale revenue amounts to around $563 million, which is four times higher than 2019’s. The profits from Cyberpunk 2077, that exceed $300 million, making up for most of the revenue.

While Cyberpunk 2077 was clearly CD Projekt Red’s main moneymaker, The Witcher series also enjoyed strong sales. The Witcher 3 had the second-best year in its history, with over 30 million sales. 

Words by Denitsa Gencheva.

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